A faster, more reliable installation network
Cases, assignments and replies to installers automated · roughly 6 hours per week reclaimed for acquiring new clients.
// The client
Italian connectivity systems installation company
hundreds of cases/year · network of installers across the territory
All coordination went through email, spreadsheets and phone calls: manual data entry, assignments decided from memory, replies to installers that ate up precious time. Administrative work that grew alongside revenue and stole hours from the most important activity — finding new clients.
// The problem
Automate the entire journey of a case — from the arrival of the request through to confirmation of the on-site intervention — without client data ever leaving the company. Coordinate a network of installers across the territory reliably, reduce data-entry errors, eliminate the time spent on recurring replies.
// The solution
Internal AI system that checks and tidies up client data, flags inconsistencies and duplicates, picks the most suitable installer based on area and workload, prepares the documentation for the intervention and keeps the status of every case up to date. It also answers installers' recurring questions autonomously, drawing on the company's internal information. Everything stays on-premise.
// The results
- 01 Roughly 6 hours of work per week reclaimed by the owner — 15% of their time — now reinvested in acquiring new clients.
- 02 A significant reduction in data-entry errors and duplicate data thanks to automatic upstream checks.
- 03 Response times to installers cut from hours to a few seconds, with recurring questions handled autonomously.
- 04 Full tracking of every case: no more information getting lost along the way between email, spreadsheets and phone calls.