// IT Infrastructure & Networks

Ongoing IT Support

Ongoing IT support and maintenance: remote and on-site support, updates, system monitoring and fault resolution with SLA.

[INTERNO] SOV-IT
// Timeline
Ongoing SLA contract
// Investment range
from €150/month (based on workstations and SLA)
// Target
SMEs · Professional firms · Offices without an in-house IT team

// What's included

  • ✓ Remote and on-site support
  • ✓ Update management
  • ✓ System monitoring
  • ✓ Fault resolution
  • ✓ Agreed response times (SLA)

// Technologies

RMM Ticketing Monitoring Backup

// Expected outcome

A reliable IT partner always available, with agreed response times.

// Frequently asked questions

How does the first contact work? +
A free 30-60 minute discovery call to frame needs, budget and timing before any quote.
How are payments made? +
30% on acceptance of the quote, 40% at an intermediate milestone, 30% on final delivery.
Who owns the final code/asset? +
The client. Full IP transfer on project delivery.
Ongoing maintenance? +
Monthly maintenance packages starting from €100/month: updates, backups, technical support.

// Other services · IT Infrastructure & Networks

>_

Corporate Networks & VPN

Design and configuration of the corporate network (wired and Wi-Fi), segmentation, firewall and secure VPNs for remote access.

[INTERNO] SOV-IT
1-4 weeks €1.500 – €10.000 (one-off)
→
>_

Workstations · Desktops and Laptops

Supply, installation and configuration of ready-to-use desktops and laptops: OS, business software, accounts, printers, baseline security.

[INTERNO] SOV-IT
Based on number of workstations €600 – €1.500 per workstation (hardware included)
→
>_

Servers, NAS & Corporate Storage

Installation and configuration of servers and NAS for centralised storage, permission-based file sharing and automatic backup.

[INTERNO] SOV-IT
1-4 weeks €2.000 – €15.000
→
Estimate from €150/month (based on workstations and SLA)
$ Let's talk →

// Free 30-minute discovery call